If you have become a victim of mobile fraud, you can appeal to law enforcement authorities against this fact. A mobile operator does not take any responsibility for fraudsters’ actions and is not authorized to hold people accountable for acting illegally in respect of its subscribers.
Dear Subscribers,
Taking into account the fact that, international mobile fraudsters have become active in the direction of Azercell network recently, subscribers are strongly recommended to be more cautious. In this regard, all necessary measures are being taken by us. You are recommended not to respond to suspicious SMS and calls, not to call the international numbers indicated in SMS. Otherwise, a huge amount of costs might be reflected in the balance of your number.
Erroneous top up
A subscriber receives SMS of the following content: “Dear Subscriber! A subscriber holding the number … topped up your balance in the amount of … AZN ”. Further a subscriber receives a call or SMS informing about money that has been loaded on his balance by mistake and the request to top up the same amount of money on another numberəs balance.
Cloning
When subscriber’s phone happens to be in fraudsters’ hands there is a risk of cloning your SIM card. It is realized by fraudsters with the help of special pirate equipment. The existence of the duplicate becomes obvious when an unexpected systematic deductions from your balance is observed.
Wins
A subscriber receives SMS- notification on behalf of some company or unknown number about becoming a winner of a raffle or winning a prize (for example, money, telephone or notebooks) for which they have to send an SMS to some short number or transfer money to the bank account of fraudsters.
More information about the above-mentioned virus, as well as on the rules of prevention can be obtained from the following link.
https://malwaretips.com/blogs/remove-notify-rocks/
https://malwaretips.com/blogs/remove-android-virus/#safemode
https://support.google.com/chrome/answer/2765944?co=GENIE.Platform%3DAndroid&hl=ru
Azercell Telecom LLC urges all its subscribers not to react to suspicious links and messages sent via WhatsApp, SMS, and other channels. Please note that the mentioned content is not relevant to Azercell. To avoid additional costs, Azercell Telecom LLC recommends its subscribers not to respond to suspicious calls and SMS, avoid using unreliable internet sites, and follow security measures related to the devices and numbers in use. It is advisable not to leave phones unattended, disclose passwords obtained in connection with the use of services to third parties, or engage in various games, contests, etc., with suspicious content.
Additionally, it is recommended to contact the 1654 hotline of the Electronic Security Service of the Republic of Azerbaijan in case of third-party account hijacking in instant messaging systems (such as "WhatsApp," "Telegram," "WeChat," etc.).
For further security measures, subscribers are advised to activate two-factor authentication while using instant messaging systems and social networks. They can select the method of obtaining a one-time password for authentication through a phone call, which is considered more secure than SMS. If you encounter any difficulties, please immediately contact the Support Center of the relevant social network/messaging system from the settings part of the relevant application.
When using the services provided by “Azercell Telecom” LLC, if, in the course of transactions carried out by subscribers, conduct that violates fair use conditions and security requirements is identified, including fraud, suspicious circumstances that may cause damage to financial interests or business reputation, as well as in other cases предусмотренные by legislation and/or the Agreement, “Azercell Telecom” LLC reserves the right to fully or partially restrict or suspend the use of the provided service.
In the event of a suspicious transaction, suspected or actual fraud, or security threats, in order to ensure the safety of subscribers, transactions may be monitored and the subscriber may be informed of suspicious cases via phone call, SMS, or other means. Restrictions imposed on the provision of services in order to prevent (or stop) the relevant violations and misuse may be lifted depending on the results of an investigation conducted based on the subscriber’s request.
Help
