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Roaming
Azercell Kabinetim
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Stay connected anywhere in the world

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Top countries:
Turkiye Georgia Germany

Need an internet pack?

500MB
10  

For 3 days

2GB
25  

For 10 days

5GB
50  

For 30 days

10GB
75  

For 30 days

More information about the internet packs

How to use roaming?

Get information about the country you are planning to visit

Enter the name of the country in the search field to get information about operators and prices

Activate roaming

Make sure that roaming is turned ON in both - number and device settings

Activate internet packs

Buy internet packs to stay online abroad

Useful tips

Prepaid subscribers:

  1. Check the availability of 0.10 AZN in number balance. This is necessary only for roaming internet usage.
  2. Activate Roaming through "Azercell" app or dial *135*1#YES.
  3. Turn on roaming in your device settings.

Postpaid subscribers:

  1. Make sure that there are no outstanding charges on the account. 

To check the number balance send an empty SMS to 650. To check the Internet balance send balans to 2525.

  1. Activate Roaming through "Azercell" app or send SMS with the keyword START to 8808. The cost of each SMS to 8808 is 0.01 AZN.
  2. Turn on roaming in your device settings.

Prepaid and Postpaid subscribers:

  • Read the SMS messages and notifications sent by Azercell.
  • Select the operator manually, depending on tariff or roaming data pack suitability. The list of operators can be found by entering the country name in the search field.
  • Ensure that roaming is activated on both - number and device settings.

Things to remember

  • Turn off the automatic download of photos and videos on the phone and prefer the mobile version of the sites.

  • Turn off the phone in the border regions in case the roaming service is open.

  • As the funds used during roaming are reflected in the delay, the case of exceeding the limit may be observed in Postpaid numbers.

  • Not recommended to update the operating system and mobile applications while roaming.

If internet doesn’t work

  • 3G network should be activated and the word "INTERNET" added to APN settings.

  • LTE numbers should switch from 4G to 3G if it is not possible to select the network of the corresponding operator.

How to top up balance while abroad?

Subscribers can top up while roaming by the following Azercell services:

Top up with scratch card:

  • Dial *131* [13-digit code] #YES

How to dial in roaming?

Dialing format for mobile phones + [country code] [operator code] [number]

Dialing format for stationary phones + [country code] [city code] [number]

Need help? Chat with us!

If you have any questions while roaming, you can contact us via online chat.

Still have questions?

You can contact our Customer Care Center by phone*.

*Calls to the mentioned numbers will be charged from 0.70 AZN per minute after the expiration of the 45-minute free call period. Call interval – 1 second.

Prepaid subscribers

+994 50 200 21 11
+994 12 490 49 49

Postaid subscribers

+994 50 656 50 00
+994 12 490 52 52

Additional information

To activate roaming:

  • Postpaid subscribers can send SMS with the keyword START to 8808. The cost of each SMS to 8808 is 0.01 AZN.
  • Prepaid subscribers can dial *135*1#YES.

To get information about tariffs, enter the name of the country you are going to travel in the search section at the top of the page.

 

  • Check whether Azercell has a roaming partnership with a telecom operator in the destination country before you travel.
  • If you are a postpaid subscriber, ensure that there are no outstanding charges on your account. To check the number balance, it is required to call or send an empty (blank) SMS to 650. The price for incoming SMS from 650 is 0.02 AZN.

The following Azercell services can be used to top up the balance while abroad:

 

To make a call while roaming, use the international dialing format:

[+] [country code] [city code / mobile operator code] [number].

If you have any questions while roaming, you can call Customer Care Center in the following format:

  • Postpaid subscribers: +994124905252, +994506565000;
  • Prepaid subscribers: +994124904949, +994502002111;
  • Corporate subscribers: +994124904940;994506050000;

Calls to the mentioned numbers will be charged from 0.70 AZN per minute after the expiration of the 45-minute free call period.

Call interval – 1 second.

 

If the internet does not work in roaming, the following operations should be considered:

  • Prepaid subscribers should check the availability of 0.1 AZN in number balance;
  • Roaming status should be checked in menu section of the device;
  • 3G network should be activated and the word "INTERNET" (uppercase) added to APN settings.
  • Postpaid subscribers can send SMS with the keyword STOP to 8808. The cost of each SMS sent to 8808 is 0.01 AZN.
  • Prepaid subscribers need to dial *135*0#YES.
Please be informed that the “T-Mobile” operator in the USA has started the phased shutdown of the 2G network as of February 2025. This process is being carried out gradually, and in some areas, the 2G network has already been completely shut down.
 

For your information, please note that in roaming, it is only possible to use internet services on the LTE (4G) network. To use call or SMS services, we recommend connecting to 2G or 3G networks of operators with whom we have a roaming agreement.