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Premium+ Loyalty Program

Become a Premium Subscriber of Azercell! Choose excellence!

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General information

Special offer for our subscribers! Azercell subscribers who meet specific criteria can get Premium status and take advantage of unique benefits and premium services!

How to become a premium subscriber?

Subscribers of Azercell's individual segment can get Premium status if they meet one of the following criteria:

  1. Subscribers who use any of the "Premium 50GB", "Premium 75GB" and "Premium 100GB" tariffs.
  2. Subscribers whose monthly subscription spending on the Azercell network has exceeded 40 AZN for the last 6 months (the 40 AZN limit must be met every month).

* To comply with the 2nd condition, the subscriber must be a postpaid or prepaid line user for at least 6 months.

 Benefits and discounts for premium subscribers:

  • Free calls to Azercell Call Center (2002, 6565, * 1111) and services on a special Premium line. Requests coming through this line have high priority and are considered by operators individually.
  • Personal curator 
  • Callback function (the ability to choose the "Callback" service while waiting or outside of working hours of the Premium support line. In this case, our employees will contact you themselves).
  • Free mobile customer service (if you cannot visit one of Azercell's exclusive offices, a Mobile Customer Service officer will come to you at the specified address and provide the service right there).
  • Birthday present (on birthday, each premium subscriber receives as a gift 30GB of the Internet for 24 hours).
  • Free activation of the GizletCell service.
  • Free replacement of the SIM card.
  • Free Izahcell and e-Izahcell service for postpaid subscribers.
  • Free Izahcell service for prepaid subscribers.
  • Priority when viewing inquiries and complaints:
  • “Fast Track” service in Azercell Exclusive offices:
  1. Baku, B.Bagırova house 2
  2. Baku, Gara Garaev ave. 81
  3. Baku, Ahmedlu setl. M.Hadi str. 41L
  4. Baku, Z.Taghiev str. 26
  5. Baku, Agha Neymatulla str. 204
  6. Baku, Samad Vurghun str. 172F
  7. Baku, 8 mkr, Jafar Khandan str. 13

Additional information

When subscribers who have received the Premium status by joining the “Premium” tariff switch to another tariff, their status is automatically canceled.

Other customers who have obtained Premium status can take advantage of the benefits of the Premium+ Loyalty Program for 6 months. After 6 months, customers' activity will be reassessed and their Premium status will remain active for the next 6 months if they meet the same criteria.

  • If there is a debt on any Azercell number;
  • In case of number restriction status;
  • When the subscriber has a VIP status;
  • If the subscriber has a number connected to Data Sim tariff;
  • If it is Corporate segment number.

The Premium status and its benefits remain active until the end of the current/ongoing 6-month subscription period.

When “Premium” tariff subscribers switch to a new line, the Premium status and its benefits remain active if they are subscribed to one of the “Premium” tariff packs.

The system will automatically check if the subscriber meets the other Premium criteria. If so, Premium status will remain active, otherwise the Premium status will be canceled.

In this case, the Premium status is immediately canceled.

Premium subscribers are automatically redirected to the Premium Support Line when contacting the Call Center or connecting to the online chat between 9:00 am and 6:00 pm, Monday to Saturday. When contacting outside of business hours, Premium subscribers are directed to the regular Call Center, and their requests are treated as higher priority.

All types of services can be provided, except for the itemized bill service.

Areas where Mobile Customer Service operates:

Baku and its villages:

  1. Digah
  2. Alat
  3. Fatmayi
  4. Guzdak
  5. Goradil
  6. Hokmali
  7. Hovsan
  8. Gobu
  9. Masazir
  10. Mushvigabad
  11. Mehdiabad
  12. Novkhani
  13. Sahil settlement
  14. Pirakashkul
  15. Pirallahi (Artyom)
  16. Zira

Areas where the service is not active:

  1. Sumgait
  2. Khirdalan
  3. Saray settlement
  4. Jeyranbatan settlement
  5. Jorat settlement

Postpaid subscribers can get an itemised bill for the previous 2 months from the date of application.

Incoming calls received while roaming may be listed. Only incoming on-net calls are listed, with the exception of calls made using Clir or Soclir.

Please note that itemized bill does not include details of incoming calls and messages.

Prepaid (SimSim) subscribers can get a itemized bill by contacting any Azercell Exclusive store.

With the “Soclir” service, you can withhold your number while calling, i.e. make it invisible on the screen of your interlocutor's phone. To use this function, you only need to dial #31# before the number you are calling to. To subscribe, please contact Azercell Exclusive stores.

Please note that the use of the “Soclir” service does not guarantee that the number will not be identified during off-net calls or while roaming; hiding the number is guaranteed only within the Azercell network.

It should be noted that it is not possible to activate the “Soclir” service for a number with active Soclir+.

Only subscribers with Premium status can benefit from "Fast track" service.

All prices VAT inclusive