| Benefits | Alfa Plan 12GB | Alfa Plan 25GB | Alfa Plan 40GB | Alfa Plan 60GB | Alfa Plan 120GB |
|---|
| Free calls to the Call center 24/7 (*1111, 6565) | + | + | + | ||
| Priority service for Call center requests | + | + | |||
| Personal curator service | + | + | |||
| Resolution of requests by priorities | + | + | + | + | |
| Callback service | + | + | |||
| Mobile Chat with curator | + | + | |||
| Free Mobile Customer Service | + | ||||
| Free SIM card replacement | + | + | + | + | + |
| Free Soclir service | + | + | + | + | + |
| Free Itemized bill service (İzahcell, e-İzahcell) | + | + | + | + | + |
| Fast track service at exclusive shops | + | + | + | ||
| Birthday campaign | + | + | + | + | + |
| Auto-blocking of promotional messages (5010) | + | + | + | + | + |
| 21-day grace period for invoice payment | + | + |
The “Alfa Plan” tariff can be activated by sending the relevant keywords to the short number 650:
The cost of 1 SMS to 650 is 0.02 AZN.
It is also possible to activate any “Alfa Plan” tariff package by dialing the corresponding USSD code or via the Azercell application:
When subscribing to the “Alfa Plan” tariff package, the subscription fee is deducted from the balance, while the bonuses are credited to the account.
If the bonuses provided within the “Alfa Plan” tariff are exhausted, but the validity period of the package has not yet expired, the service charges are calculated as follows:
The usage period of the tariff (including bonuses) is calculated according to the relevant billing cycle:
During the billing process, the minutes and internet traffic provided upon payment of the monthly subscription fee are attributed to the next billing period.
In case of a tariff change, if from the next billing cycle no bonus minutes and internet traffic are available on the number, the service charges for usage carried out until 23:59:59 during the billing process are deducted from the bonuses provided within the previous (current) tariff. After the billing process is completed, the calculation is carried out based on the new tariff package activated on the number.